Question 1

Do I need import experience?

Accepted Answer

No. Most people we help are first-time importers. We explain every step in plain language.

Question 2

What is private label?

Accepted Answer

A factory makes a product that is sold under your own brand.

Question 3

How long from idea to finished product?

Accepted Answer

Usually 3–6 months, depending on product, country and number of sample rounds. Times are indicative.

Question 4

How do you get paid?

Accepted Answer

Fixed fee, commission on the order or a monthly fee – depending on package. We never take hidden supplier mark-ups.

Question 5

What is not included?

Accepted Answer

Product cost, freight, duties, VAT and testing fees are paid separately.

Question 6

How do I know quality will be right?

Accepted Answer

We approve samples with you and inspect production before shipping, with photo and video reports.

Question 7

What is AQL?

Accepted Answer

AQL is a sampling standard: a statistical sample is checked against a pre-agreed number of acceptable defects.

Question 8

Do you help with CE marking?

Accepted Answer

Yes, we explain what applies to your product and coordinate testing with accredited labs.

Question 9

Who pays duties and VAT?

Accepted Answer

You, as the importer. We calculate it in advance so you know the landed cost.

Question 10

Sea, air or rail?

Accepted Answer

Sea is cheapest, air fastest and rail (from China) in between. We recommend based on volume and timeline.

Question 11

Can I follow my project?

Accepted Answer

Yes, the client portal shows where your project is and every update.

Frequently asked questions

Getting started